Terms of Service

Last updated: March 24, 2026

These Terms of Service ("Terms") govern your access to and use of the services, websites, and software products provided by QBS Global FZCO ("QBS Global", "we", "us", or "our"), a company licensed by the International Free Zone Authority (IFZA), Dubai, United Arab Emirates.

By accessing our website at qbsglobal.ae, using any of our services, or creating an account on any of our SaaS products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

1. Acceptance of Terms

By using our website, engaging our services, or accessing any of our software products, you confirm that you:

• Are at least 18 years of age or the legal age of majority in your jurisdiction.
• Have the legal authority to enter into a binding agreement.
• Accept and agree to comply with these Terms in their entirety.
• Have read and understood our Privacy Policy, which is incorporated into these Terms by reference.

If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity you represent.

2. Services Offered

QBS Global provides the following professional services and software products:

2.1 Professional Services

• Social Media Management: Content creation, scheduling, publishing, community management, analytics, and reporting across social media platforms.
• HR Consultancy: HR policy development, recruitment, employee handbook creation, compliance advisory, onboarding and offboarding processes, and HR retainer services.
• Software Design and Development: Custom web applications, mobile applications, landing pages, business websites, MVP development, API integrations, and ongoing maintenance.
• Project Management: Delivery governance, sprint planning, status reporting, stakeholder communication, risk management, and resource coordination.

2.2 SaaS Products

• Rekroot (rekroot.ae) -- Applicant tracking and recruitment management system.
• DeliverHub (deliverhub.qbsglobal.net) -- Client delivery and project tracking platform.
• TenantDesk (tenantdesk.qbsglobal.net) -- Property management solution.
• SponsorSuq (sponsorsuq.qbsglobal.net) -- Creator and brand sponsorship marketplace.

Each SaaS product may have additional terms specific to its functionality. Where product-specific terms conflict with these general Terms, the product-specific terms shall prevail for that product.

3. User Accounts and Responsibilities

3.1 Account Registration

Certain services and SaaS products require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.
• Keep your login credentials secure and confidential.
• Notify us immediately at [email protected] if you suspect unauthorized access to your account.

3.2 Account Security

You are solely responsible for all activity that occurs under your account. QBS Global shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.3 Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable law or regulation.
• Interfere with or disrupt the integrity or performance of our services or infrastructure.
• Attempt to gain unauthorized access to any part of our services, systems, or networks.
• Upload or transmit any malicious code, viruses, or harmful content.
• Use automated tools (bots, scrapers) to access our services without prior written consent.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
• Resell, redistribute, or sublicense our services without our express written permission.

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content, features, and functionality on our website and within our SaaS products -- including but not limited to text, graphics, logos, icons, images, audio, video, software, code, and design elements -- are the exclusive property of QBS Global FZCO or its licensors and are protected by UAE and international intellectual property laws.

The QBS Global name, logo, and all related marks are trademarks of QBS Global FZCO. You may not use them without our prior written consent.

4.2 Client Work Product

For custom software development and other deliverable-based services, intellectual property ownership shall be governed by the specific Statement of Work (SOW) or service agreement executed between QBS Global and the client. Unless otherwise agreed in writing:

• Upon full payment, the client receives ownership of custom deliverables created specifically for them.
• QBS Global retains ownership of all pre-existing tools, frameworks, libraries, and reusable components used in the creation of deliverables.
• QBS Global reserves the right to use general knowledge, techniques, and experience gained during any engagement.

4.3 User Content

Any content you upload, submit, or provide through our services remains your property. By submitting content, you grant QBS Global a non-exclusive, royalty-free license to use, store, and process that content solely for the purpose of providing and improving our services.

5. Payment Terms

5.1 Pricing and Currency

All prices are quoted in United Arab Emirates Dirhams (AED) unless otherwise specified in a written agreement. Pricing for our services is as set forth in the applicable proposal, Statement of Work, or subscription plan selected at the time of purchase.

5.2 Invoicing and Payment

• Invoices for professional services are issued in accordance with the payment schedule defined in the applicable service agreement or SOW.
• Retainer services are billed monthly in advance, due within 15 days of invoice date unless otherwise agreed.
• Project-based services may require an upfront deposit (typically 30-50% of the project total) before work commences, with the balance due upon delivery or as specified in the SOW.
• SaaS product subscriptions are billed according to the selected plan (monthly or annual) and are due on the billing date.

5.3 Late Payment

Payments not received within 30 days of the invoice due date may incur a late fee of 1.5% per month on the outstanding balance. QBS Global reserves the right to suspend services for accounts with overdue payments exceeding 30 days.

5.4 Refunds

Refund policies vary by service type and are governed by the applicable service agreement. In general, fees for services already rendered are non-refundable. SaaS subscription fees paid in advance for unused periods may be refundable on a pro-rata basis at QBS Global's discretion.

6. Confidentiality

Both parties acknowledge that during the course of the engagement, each party may receive or have access to confidential information belonging to the other party. "Confidential Information" includes, but is not limited to, business plans, financial data, customer lists, technical specifications, source code, trade secrets, and any information designated as confidential.

• Each party agrees to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent.
• Confidential Information may only be used for the purposes of fulfilling obligations under the service engagement.
• This obligation of confidentiality survives the termination of any service agreement for a period of two (2) years.
• Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• QBS Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use our services.
• Our total aggregate liability for any claims arising under these Terms or related to our services shall not exceed the total fees paid by you to QBS Global during the twelve (12) months preceding the claim.
• QBS Global makes no warranties, express or implied, regarding the availability, reliability, or accuracy of our services, except as expressly stated in a written service agreement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable UAE law, including liability for fraud or willful misconduct.

8. Service Level Agreements

QBS Global strives to deliver high-quality services in a timely manner. General service level commitments include:

• Response time: We aim to respond to all client inquiries within one (1) business day during standard working hours (Sunday to Thursday, 9:00 AM to 6:00 PM GST).
• SaaS product uptime: We target 99.5% uptime for our hosted SaaS products, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 24 hours in advance when possible.
• Delivery timelines: Project timelines and milestones are defined in the applicable SOW. QBS Global will communicate promptly if any delays are anticipated.
• Support: Technical support is available via email at [email protected] during business hours.

Specific SLAs for enterprise clients may be defined in individual service agreements and shall take precedence over these general terms.

9. Termination and Cancellation

9.1 Termination by Client

• Retainer and subscription services may be cancelled with 30 days' written notice prior to the next billing cycle.
• Project-based services may be terminated upon written notice, subject to payment for all work completed up to the date of termination and any non-refundable deposits.
• SaaS product subscriptions may be cancelled through the product's account settings or by contacting [email protected].

9.2 Termination by QBS Global

QBS Global reserves the right to suspend or terminate your access to our services at any time if:

• You breach any provision of these Terms.
• Your account has payments overdue by more than 30 days.
• Your use of our services poses a security risk or may cause harm to other users or our infrastructure.
• We are required to do so by law or regulatory authority.

9.3 Effect of Termination

Upon termination, your right to access and use our services ceases immediately. We will make commercially reasonable efforts to allow you to export your data within 30 days of termination. After this period, we may delete your data in accordance with our data retention policies. Any provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to intellectual property, confidentiality, limitation of liability, and governing law.

10. Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein. For SaaS products that process data on your behalf, the terms of data processing will be defined in the applicable service agreement or Data Processing Agreement (DPA).

11. Third-Party Services

Our services may integrate with or contain links to third-party services, platforms, or websites. QBS Global is not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is governed by their respective terms and policies.

12. Force Majeure

QBS Global shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or cyberattacks.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify affected clients via email. Your continued use of our services after any modifications constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least thirty (30) days.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, Statements of Work, or product-specific terms, constitute the entire agreement between you and QBS Global regarding your use of our services. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

17. Contact Us

If you have any questions about these Terms of Service or wish to discuss any aspect of our service agreements, please contact us: