Privacy Policy

Last updated: March 24, 2026

QBS Global FZCO ("QBS Global", "we", "us", or "our") is a company licensed by the International Free Zone Authority (IFZA), Dubai, United Arab Emirates. We are committed to protecting your privacy and handling your personal data transparently, lawfully, and securely.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data when you visit qbsglobal.ae or interact with us through our digital channels.

1. Information We Collect

1.1 Information You Provide

• Contact forms: Name, email address, phone number, company name, and message content when you submit an inquiry.
• Newsletter sign-ups: Email address.
• Meeting bookings: Name, email, phone number, and scheduling preferences.
• Business communications: Any information you share via email or direct contact with our team.

1.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution.
• Usage data: Pages visited, time spent on pages, referral source, click patterns, and navigation paths.
• Location data: Approximate geographic location derived from your IP address.
• Cookies and tracking technologies: See Section 5 below.

1.3 Information from Third-Party Platforms

• Social media interactions: When you interact with our pages on Facebook, Instagram, LinkedIn, or X (Twitter), those platforms may share aggregated engagement data with us (e.g., page impressions, post reach, follower demographics).
• Meta/Facebook API data: We use the Meta Business API to manage our Facebook and Instagram pages. We may receive aggregated page insights such as post reach, engagement metrics, and audience demographics. We do not collect or store your personal Facebook or Instagram data unless you directly submit it to us.

2. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services.
• To send you information you have opted in to receive (newsletters, updates).
• To improve our website, content, and services based on usage analytics.
• To manage and optimize our social media presence.
• To comply with legal obligations under UAE law.
• To protect our rights and prevent fraud or misuse.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: When you submit a contact form, subscribe to our newsletter, or interact with our social media content.
• Legitimate interest: To improve our services, analyze website performance, and manage our business operations.
• Contractual necessity: To fulfill service agreements and communicate about active engagements.
• Legal obligation: To comply with applicable UAE regulations and international data protection laws.

4. Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

4.1 Google Analytics (GA4)

We use Google Analytics 4 (measurement ID: G-TD6VHCPPE1) to understand website traffic and user behavior. Google Analytics collects data such as pages visited, session duration, device type, and approximate location. This data is aggregated and does not personally identify you.

Google's privacy policy: policies.google.com/privacy

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Meta (Facebook and Instagram)

We maintain business pages on Facebook and Instagram and use the Meta Business API to publish content and view page insights. Meta may place cookies on your device when you interact with our content on their platforms. We do not have access to your personal Meta account data.

Meta's privacy policy: facebook.com/privacy/policy

4.3 LinkedIn

We operate a company page on LinkedIn and use the LinkedIn API to publish updates and view engagement analytics. LinkedIn's own privacy practices govern data collected on their platform.

LinkedIn's privacy policy: linkedin.com/legal/privacy-policy

4.4 X (Twitter)

We maintain a presence on X (formerly Twitter) and use the X API to publish posts and monitor engagement. X's privacy practices govern data collected on their platform.

X's privacy policy: x.com/en/privacy

5. Cookie Policy

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies: Required for basic site functionality such as theme preference (light/dark mode) and language selection.
• Analytics cookies: Set by Google Analytics (GA4) to collect aggregated usage data. These cookies include _ga and _ga_* identifiers.

We do not use advertising or retargeting cookies on this website. You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

SMS & Mobile Messaging Consent

When you opt in to receive SMS text messages from QBS Global (for example, via our SMS opt-in page to request a link to book a consultation), the following applies:

• Mobile information and SMS consent are not shared or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers collected via SMS opt-in are used solely to send the booking link you requested.
• Messages are transactional and sent only in response to your request. Message frequency varies (typically 1 message).
• Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
• Consent to receive SMS messages is not a condition of any purchase.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption on all pages of our website.
• Secure hosting infrastructure with regular security updates.
• Access controls limiting data access to authorized personnel only.
• Regular review of data handling practices.

Data collected through contact forms and business inquiries is stored securely and accessed only by authorized members of our team. Analytics data is processed and stored by Google in accordance with their data processing terms.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions: Retained for up to 24 months, then deleted unless an active business relationship exists.
• Newsletter subscriptions: Retained until you unsubscribe.
• Analytics data: Google Analytics data is retained for 14 months (GA4 default), after which it is automatically deleted.
• Business communications: Retained for the duration of the business relationship plus any legally required retention period.

8. Data Deletion

You have the right to request deletion of your personal data at any time. To request data deletion:

• Email us at [email protected] with the subject line "Data Deletion Request".
• Include the email address or identifying information associated with your data.
• We will process your request within 30 days and confirm deletion via email.

Meta/Facebook data deletion: If you wish to delete data associated with your interactions with our Facebook or Instagram pages, you may also manage your data directly through your Facebook Settings. For any Meta-related data we hold, submit a deletion request using the process above and we will remove all such data within 30 days.

9. Your Rights

9.1 Under UAE Data Protection Law

In accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations, you have the right to:

• Access your personal data held by us.
• Request correction of inaccurate data.
• Request deletion of your data (see Section 8).
• Object to or restrict the processing of your data.
• Withdraw consent at any time where processing is based on consent.

9.2 Under GDPR (for visitors from the EU/EEA/UK)

If you are located in the European Union, European Economic Area, or the United Kingdom, you additionally have the right to:

• Request a portable copy of your data in a structured, machine-readable format.
• Lodge a complaint with your local data protection authority.
• Object to automated decision-making and profiling (we do not engage in automated decision-making).

We do not transfer personal data outside the UAE except through services operated by third parties (such as Google and Meta) that maintain appropriate safeguards including Standard Contractual Clauses or equivalent mechanisms.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: